Effective Date: May 23, 2024
1. Shipping Policy
1.1. General Information
We strive to provide efficient and reliable shipping services to ensure that your orders reach you in a timely manner. Our shipping policy outlines the various shipping options available, delivery times, and associated costs.
1.2. Shipping Options and Delivery Times
We offer the following shipping options:
- Next Day Delivery (Before 1 PM):
- Orders placed before 1 PM (local time) will be delivered the next business day before 1 PM.
- This option is available Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.
- Orders placed after 1pm are shipped the next working day.
1.3. Order Processing
- Orders are processed same day or the next working day, excluding weekends and holidays.
- You will receive a confirmation email once your order has been shipped, including tracking information.
1.4. Shipping Locations
- We currently ship to United Kingdom and Europe
- Please note that certain remote locations may incur additional shipping time and costs.
1.5. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Some products may have shipping restrictions due to local regulations or carrier policies.
2. Returns Policy
2.1. General Information
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products for a refund or exchange in accordance with the terms outlined below.
2.2. Return Eligibility
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to the product page for specific return eligibility.
2.3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at info@yogaqueen.fit to request a return authorization.
- Prepare Your Return: Include the original packing slip or order confirmation email in your return package.
2.4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for your return to ensure it reaches us safely.
2.5. Refunds
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Original shipping charges are non-refundable, except in cases where the return is due to our error.
2.6. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Exchanges are subject to product availability.
2.7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@yogaqueen.fit
- We will arrange for a replacement or refund, including any return shipping costs, for damaged or defective items.
3. Contact Us
If you have any questions or concerns about our shipping and returns policy, please contact us at:
Info@yogaqueen.fit
Thank you for shopping with Apex Solution Online Ltd. We appreciate your business and are committed to providing you with the best possible service.
Effective Date: May 23, 2024